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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Stephanie Cooper-Hales

Stephanie Cooper-Hales

May 29, 2025

5  out of  5
rating by Stephanie Cooper-Hales
"I can't even begin to express how much I hate the whole auto insurance scheme but I'm impressed by Jay's prompt and efficient attention in getting me setup with the most cost-effective (if that's even possible) insurance in less than 24 hours. Now the bank that holds my loan can stop harassing me. Thanks, Jay!"
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Kara Ratcliffe

May 23, 2025

5  out of  5
rating by Kara Ratcliffe
"I know that dealing with insurance can be annoying and even painful at times, but thankfully my experience with Jessica's agency has been anything but! I have worked with each person in the office (Kimberly, Annie, Chloe, Daniel, & Jessica herself) and each and every one of them has been very kind, friendly, and helpful. Because of their thoroughness and determination to get my family the best coverage possible, I found out that we were able to save $100 a month on our current policy by adding some extra coverage. Yes, you read that right…I SAVED MONEY by getting EXTRA INSURANCE. No joke. We have our auto, life, and renter's policies through them now (you save more money when you bundle things). I know that isn't going to be the case for every individual depending on what your insurance needs are, but rest assured that this team knows what they are doing and will work hard to get you the best rates. Other insurance companies may have cheaper quotes than State Farm in general, but the saying that you get what you pay for is very true. Jessica’s team will make sure that you know what you are getting and help you understand your coverage so that when the stuff hits the fan, you aren't scrambling and wishing you had a better policy. They bend over backwards and you can tell they are not just a business, they are a family that treats their customers like family. I cannot recommend them highly enough. A well deserved 5 stars!! Update 05-23-25: I just wanted to reiterate what a wonderful agency this is! I needed to add our college age driver onto our policy and Jay was so wonderful and helped us painlessly get this done today. He didn't even seem to mind it was at the end of the work day on a Friday, LOL. Attitude Jay and keep up the great work everyone at Jessica Fitzgerald's State farm agency. You guys are the best!!!"
We responded:
"Thank you so much Kara! We are so grateful for you and your family, and allowing us to be your insurance agency. We are honored and take this role very seriously. It has been such a pleasure working with you and getting to know your family so well. You're the best!!! Best regards, Jess"
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Daniel Ratcliffe

May 23, 2025

5  out of  5
rating by Daniel Ratcliffe
"You'll never find a better group of people in any locally run business. I've had State Farm insurance for many years, but having this group of people helps even more. Whether my questions are considered simple or difficult, they are patient and do there finest to help me. Thank You! Update: Jay is coooool"
We responded:
"Thank you Daniel, such a lovely review! We appreciate getting to be your insurance team and everything you did working with us. We strive to be the most friendly insurance teachers. Thanks so much! Best, Jess "
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Karel

May 22, 2025

5  out of  5
rating by Karel
"Excellent service, very friendly."
We responded:
"Hi Karel! Thank you so much for leaving this lovely review of Karin and our office. We so appreciate you and allowing us to be your insurance gals. It means a lot to us and we look forward to being of service to you. Thank you! Best, Jess 😁"
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Daniel Klodzinski

May 19, 2025

5  out of  5
rating by Daniel Klodzinski
"Kimberly was quick in getting me best deal the market has available to offer for the insurance coverage I was looking for."
We responded:
"Hi Daniel, that's so great to hear! Thank you for sharing your experience on here with us and how Kimberly helped you. She is awesome and I am glad you two got to connect. We appreciate you and I look forward to meeting you myself soon! Best- Jess "
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Zepharah Witherspoon

May 16, 2025

5  out of  5
rating by Zepharah Witherspoon
"I had the pleasure of working with Jay Finn at State Farm, and I can confidently say he made the entire process smooth and stress-free. He helped me get everything in order quickly and efficiently, answering all my questions with patience and clarity. Jay built great rapport from the start—he’s personable, professional, and genuinely made me feel like I was in good hands. I really appreciated how reassuring he was about making sure everything was done right. Highly recommend working with him if you're looking for an account manager who truly cares!"
We responded:
"That is so sweet Zepharah, thank you! I am so glad you and Jay connected; he's wonderful at his job and enjoyed his conversation with you! Thank you so much for allowing us to help you with your insurance needs, we so appreciate you!! Best regards, Jess"
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Mags Carpentier

May 15, 2025

5  out of  5
rating by Mags Carpentier
"Great professional service from all team members!!"
We responded:
"Hi Maggie! Thanks so much! You are awesome, we appreciate you allowing us to be your insurance people!! 😊Best- Jess"
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Rachel Koenig

May 7, 2025

5  out of  5
rating by Rachel Koenig
"Jay was awesome to work with! He helped me understand what each line item covered on my policies and worked to get me the lowest quote. Had a wonderful experience."
We responded:
"Hi Rachel! That's so wonderful to hear. Jay and I so appreciate you and allowing us to be of service to you! Thank so much. I look forward to meeting you myself! Best, Jess 😊"
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curt overbeek

April 29, 2025

5  out of  5
rating by curt overbeek
"Jay Finn was the model of efficiency. He dutifully plugged in the information, asked the right questions, and had the pdf sent over in record time! DEFINITELY 5 Stars!"
We responded:
"Thanks Curt!! Jay’s the man! Appreciate you connecting with us on your insurance and leaving such a great review on your experience. Thanks so much, you’re the best! Best, Jess "
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Brooke Fournier

April 28, 2025

5  out of  5
rating by Brooke Fournier
"Thanks Jay Finn for your hard work, dedication and patience within your service! Very impressed as a first time insurance holder!"
We responded:
"Thanks Brooke!! That means a lot to me. People newer to insurance is my specialty and love to educate and help out. We so appreciate you! It’s my pleasure and look forward to talking again! Best, Jay and Jess"
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Tonya Fischer

April 24, 2025

5  out of  5
rating by Tonya Fischer
"Very awesome customer service as well as being very helpful and professional i will refer everyone to go to him."
We responded:
"Thank you Tonya! You’re awesome! We so appreciate you and leaving your experience on here with a lovely review. Thank you so much! Best, Jess"
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Madi Williams

April 21, 2025

5  out of  5
rating by Madi Williams
"Great communication and welcoming presence"
We responded:
"Thanks Madi! Karin and I so appreciate you and allowing us to be your insurance gals! You'll have a friend for life in us. Thank you! Best, Jess 😊"
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Harry Jay

March 26, 2025

5  out of  5
rating by Harry Jay
"Jay Finn is the man!!! He was very helpful and he found me ways to save me money!!! Definitely give him a call!!!!"
We responded:
"Hi Harry! That’s so great to hear. Jay is amazing and I’m so glad you two connected on your insurance! Thank you so much for sharing and allowing us to be your insurance agency! Best-Jess "
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nedisha drain

March 26, 2025

5  out of  5
rating by nedisha drain
"Thank you Jay Finn for your hard work today! You searched for the best quote, discounts & bundles to help me save on my monthly payment. Jay is very personable, patient & easy to work with. I look forward to working with him in the future! Enjoy your CheeseCake : )"
We responded:
"That's great to hear Nedisha! So glad you and Jay connected; he is amazing at insurance! Thanks so much for working with us and leaving your feedback on here. We appreciate you!! 😎 Best, Jess"
Profile photo of Christine Fogler

Christine Fogler

March 18, 2025

5  out of  5
rating by Christine Fogler
"I wish I could give more than 5 stars. Karin was such a big help with getting me the proper coverage for my 2018 equinox. She truly cared about could benefit me and what would work for me monthly. I truly can't thank her enough!!"
We responded:
"Hi Christine! That is amazing! Thanks so much for sharing your experience with Karin here. We love her; she has a huge heart for everyone we help and we are thankful to be your insurance gals! Thank you for trusting us with your auto insurance needs, we appreciate you! Best, Jess"
Profile photo of Qavonte Logwood

Qavonte Logwood

March 17, 2025

5  out of  5
rating by Qavonte Logwood
"Very good service friendly people with patient and help me save over $100"
We responded:
"Hi Qavonte! That is so wonderful to hear. 💖 Thank you for sharing your experience with Karin and our office on here. We are grateful to be of service to you and so glad that you chose us to help with your insurance needs. Thanks so much! Best, Jess"
Profile photo of Matt Carrier

Matt Carrier

March 14, 2025

5  out of  5
rating by Matt Carrier
"Rep Karin is AMAZING!! she provided information most people probably don't know about, or may not understand. She also gave me the absolute BEST auto rates possible. I would give her a call. You WON'T be disappointed!!"
We responded:
"Thanks Matt! We love being educators here on everything insurance! So glad you got to connect with Karin; she is very thorough and such a friend! We look forward to being of service to you and am thankful for you choosing us for your auto insurance here in Grand Rapids. Best! Jess 😊"
Profile photo of Moneshaniea Mckinney

Moneshaniea Mckinney

March 11, 2025

5  out of  5
rating by Moneshaniea Mckinney
"Jay Finn was very kind and patient with me and I really appreciate that.💙😊😊"
We responded:
"Hi Moneshaniea! Love it, that's so great to hear! We are so thankful for you and this nice review you left about Jay. We appreciate you and look forward to connecting again soon! Best, Jess 😊"
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Olivia Towerton

March 10, 2025

5  out of  5
rating by Olivia Towerton
"Jay was super helpful explaining the quote and gave me a better understanding of what coverage is necessary!"
We responded:
"That's great Olivia! So glad to hear; Jay is awesome! Thank you for allowing Jay and our office to be your insurance people, we so appreciate you! Best, Jess 😊"
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John & Sons (John And Sons Auto Sales)

March 10, 2025

5  out of  5
rating by John & Sons (John And Sons Auto Sales)
"They have a great customers service! Recommended!"
We responded:
"Thanks Teo! Jay enjoyed working with you! We look forward to connecting with you again soon and so appreciate you!! Best, Jess"
Profile photo of Daniel Arellano

Daniel Arellano

March 6, 2025

5  out of  5
rating by Daniel Arellano
"Rep Jay , helped me get a better understanding about what coverages they have. He was super friendly and direct. He helped me get a quote and let me know other ways I can get a discount on auto insurance. 5 star customer service. :)"
We responded:
"Hi Daniel! Thanks so much for this sweet review! So wonderful to hear about your experience with Jay here. We appreciate you connecting with us and sharing on here! Best- Jess 😊"
Profile photo of Dennana Rodriguez

Dennana Rodriguez

March 2, 2025

5  out of  5
rating by Dennana Rodriguez
"Very kind! They get right to the point."
We responded:
"Thank you Dennana! It was very nice speaking with you and helping you with your insurance needs. I am thankful for you and allowing us to be your insurance agent! We appreciate you! All the best, Jess "
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Katelyn Goff

February 28, 2025

5  out of  5
rating by Katelyn Goff
"Love these guys so much! They answered all my questions about insurance. Just turned 20 and I didn’t know a lot about state farm and what it offered but, they were very informative on everything, they were honest about everything. Karin was awesome when I got my new bike explained everything and got it set and paid for before I picked up the bike she was amazing."
We responded:
"Awe, thank you Katelyn!! So glad you found value in us going over everything with you. We strive to be a friendly face and make insurance easy! You have a friend for life with us and we hope you take us up on that. :) "
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Quin Hurlburt

February 27, 2025

5  out of  5
rating by Quin Hurlburt
"Working with Jay at this office has been so great. He's been so helpful and quick to answer all of my questions. I'm so happy to have a contact that makes sure I understand and feel good about my coverage. Thanks, Jay!!"
We responded:
"Hi Quin! Thanks so much for connecting with me! It was my pleasure and so fun chatting with you. Thank you for the kind words. I appreciate you and look forward to meeting later this month. Thank you!"
Profile photo of Hilda Huerta

Hilda Huerta

February 24, 2025

5  out of  5
rating by Hilda Huerta
"Jay was amazing GREAT costumer service as well! He did amazing on finding me the best price for insurance and answered all my questions even did his best on answering my questions they may not have made any sense ."
We responded:
"That's so awesome to hear Hilda! I'm so glad that you are working with us for your insurance and it saved you money as well! We appreciate you very much and thank you for sharing your experience with us. Best regards, Jess"